2) How to check shipping cost?

If you choose registered Airpost is included in the order at no extra cost. But if you choose DHL courier, there could be some additional cost. You can add your items to your shopping cart, then you can get quote to estimate the shipping cost for different shipping methods.

3) Do you ship to my country?

Yes, we ship worldwide countries by registered Airpost or by DHL express courier.

4) : Where is the order shipped from?

Your order will be shipped from Hong Kong.

5) : What's the shipping time?

After payment is received for your order, we will ship your order in 3-5 days maximum. Please note overseas shipping registered post takes more time on custom clearance, it will take more time than domestic shipping in Hong Kong. We appreciate your patience while you choose free shipping by airmail worldwide.

8) : How do I get my tracking number?

As soon as your parcel is shipped out we will send you tracking number information by email. You will also see the order tracking info at your woxter.com/shop account page. If you did not receive tracking number within one week (7th day) after payment, please contact our support line at shop@woxter.com.

9) How to check my delivery order status?

We understand that you are eager to know your order delivery status. You can track order status from your woxter.com/shop account page, or you can check your email order shipment confirmation from our shop. We will update your order status on your account page and we'll also send your order status information to your email. If you got your tracking number, you can track it at below links.

10) : My tracking number is not showing information, what should I do?

Please note if delivery was sent to post office (PO) it takes longer (1-3 days for post office to put the tracking number on the online website to track). So please be patience to track it online. During new year holiday or other holidays, could take longer for tracking.

Courier DHL tracking details will be online from the moment of the ship out until delivery, you can also request to be notified from DHL by mail or online about any changes in the status of your shipment or even request POD (Proof of delivery) online.

11) : Does woxter.com deliver to PO Box or FPO addresses?

Yes, but we can deliver to PO Box / FPO addresses by registered airmail only, via DHL express courier will not admit this type of delivery,  please provide your detailed address if you want order by DHL courier express.

12) : Why was my order sent in multiple packages when it all could have fit in one single box?

We always try to fit everything for convenient handling, limitations on the courier company may decide to split your order into separately parcel items due to weight, size concerns or special product requirements. In the event that your order contained several parcels in the same tracking number you will find how many pieces conform your entire shipment. Please note that in this case the parcels are usually marked outside for example 1/3, 2/3 and 3/3 for a full 3 parcel pcs delivery.

13) : Does my express shipping option  (DHL etc.) ensure my order will be shipped out before the standard airpost ?

We process all orders daily and most shipments go out within our 3-5 business days, regardless of the shipping option selected.

14) : What should I do if an item is missing from my order?

First, please check your order packing list to make sure your missing item maybe was placed in one particular parcel, if it was shipped separately, please note the courier or post service may have a new delivery attempt for the missing parcel in the same AWB (airbill number) . If all packages have been delivered but you're still missing an item, check the packing clearly for any small item hidden within protective wrap, If you are finally unable to locate the item at last, please take a photo showing all AWB (airbill) details and all labels of the packing and email us at shop@woxter.com

15) : Do I need to pay for Tax and Customs Duties?

Woxter.com/shop ships the products from Hong Kong which is a free port. Because there is no export sales tax by Hong Kong government, customers will not to pay any tax when shipment is in Hong Kong export border. Usually only less than 2% of the shipments are opened and inspected by export customs authorities, which may delay up to 24 hours the transit time to your destination country. At any rate please note that you as consignee must take care of import taxes prior to delivery at the port of destination country (if any).

Although the possibility to have import taxes is very low for most countries for our type of products, we strongly advise you to check your customs import policy. We provide CE, RoHS, FCC, etc certifications for our products to meet quality standards and local regulations. Please note when your ordered products arrive to your port of destination the custom clearance procedure and local tax clearing procedure with local authorities in your county is your sole responsibility.


16) : What is Registered Airmail?

Registered airmail (or air mail) is a post service with Airbill number for tracking that is transported by aircraft.  Usually is much faster than standard surface mail, and usually costs are higher as it is safer and more reliable way of transport, in our shop these costs are included in your order. Registered Airmail may be the only option for sending mail to some remote destinations, such as remote places, small urban centres, small islands, etc.

 

 

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